Refund Policy

1. Introduction

At Advance Cars New Spare Parts, we strive to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied with your product, we are happy to assist with a return or refund as per the terms outlined below. Please carefully review our refund policy before making a purchase.

2. Returns and Refunds

We offer a 3-day return policy. If you are not satisfied with your purchase, you may return the item within 3 days of receiving it. Refunds will be issued according to the conditions outlined in this policy.

3. Conditions for Returns

To be eligible for a return, the following conditions must be met:

• The item must be unused, in its original condition, and in the original packaging.
• The item must not be a final sale, clearance, or custom product (such items are non-returnable).
• You must provide proof of purchase (order number or receipt).
• The item must be returned within 3 days from the date of delivery.

4. Non-Refundable Items

The following items are non-refundable:

• Opened or used spare parts or products.
• Custom or special-order parts.
• Electrical components or items that have been installed or altered.
• Products that are damaged or not in resalable condition.

5. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at aasptuae@gmail.com or 0527605436, 0505175289 to notify us of your return request and provide your order number.
2. We will provide you with instructions on how to return the item. Please ensure the item is securely packed to avoid damage during shipping.

6. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If the return is approved, we will process your refund to the original payment method within 5 business days. Please note that it may take additional time for your bank or credit card issuer to process and post the refund to your account.

7. Exchanges

If you would like to exchange an item for a different product, please follow the same process as for returns. Once we receive the returned item, we will issue a refund or store credit, and you may place a new order for the desired product. Please be aware that additional shipping charges may apply.

8. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately within 2 days of receiving the product. We will provide instructions on how to return the damaged item and offer you a replacement or a full refund, depending on your preference.